TransTRACK Signs Joint SOP with the Directorate General of Customs and Excise (DJBC) – KPPBC Tanjung Emas, Strengthening the National E-Seal System to Support Logistics Digitalization and Transparency in Import and/or Export Activity Supervision
Semarang, November 28, 2025 — TransTRACK, a leading tech enabler focused on fleet operation optimization and supply chain integration through advanced solutions powered by the Internet of Things (IoT) and Artificial Intelligence (AI), has officially signed a Joint Standard Operating Procedure (SOP) with the Directorate General of Customs and Excise (DJBC), KPPBC Tanjung Emas. This SOP is part of the Work Instruction (ISK) for the Implementation of E-Seal for the transportation of imported and/or exported goods. This SOP aims to replace conventional physical seals with electronic seals that enable real-time monitoring of the container’s location and status through an electronic system approved by Customs and Excise. In this SOP, E-Seal is defined as an electronic seal equipped with a digital device and connected to a specific system approved by Customs and Excise Officials. The implementation of E-Seal encompasses a series of obligations, including the use of E-Seal devices on containers, technological integration with the Service Computer System (SKP), uploading installation and removal documentation, and reporting of problems that must be followed up within established timeframes. The SOP also stipulates that service users—whether importers, exporters, transporters, TPS operators, or other business actors involved in customs clearance—must obtain approval documents such as a Letter of Approval for Onward/Onward Transport Release (BC 1.2), a PLP, or a storage permit outside the customs area, before submitting an E-Seal request to a provider. Furthermore, E-Seal providers, such as TransTRACK, are required to ensure device availability, functional reliability, system integration, follow-up on disruption reports, and the necessary technical documentation as per the work contract. Furthermore, the SOP emphasizes that each shipment must be accompanied by a complete Route Plan, including the travel route, geofence, estimated distance, and estimated travel time. E-Seal must periodically transmit its location (Location Sharing Interval) to ensure the position of the goods within the established geofence. The process of installing and removing the E-Seal, including uploading documentation photos to the SKP, must be carried out in a timely manner according to operational norms, namely installation within 5 minutes, uploading installation photos within 10 minutes, removal within 5 minutes, and uploading removal documentation within 10 minutes. Anggia Meisesari, Founder and CEO of TransTRACK, stated that this collaboration is a crucial step in strengthening national logistics governance. “TransTRACK is proud to be part of Customs and Excise’s digital transformation through the implementation of the standardized E-Seal in this official SOP. The integration of E-Seal with the SKP ensures more transparent and accurate oversight. With the support of IoT and AI, our technology not only enhances security but also accelerates the logistics service process and minimizes the potential for irregularities,” explained Anggia. Tri Utomo Hendro Wibowo, Kepala Kantor Bea Cukai Tanjung Emas, emphasized the vital role of E-Seal in modernizing public services. “This Work Instruction underscores our commitment to providing professional, accountable, and transparent customs services. Through the standardized procedures in this Joint SOP, E-Seal monitoring can be carried out in real time and efficiently, while maintaining the smooth flow of goods,” explained Tri Utomo. As an E-Seal provider integrated with the customs system, TransTRACK presents the TransTRACK E-Seal, which meets all the requirements of the Customs SOP. From real-time tracking and anti-manipulation locking mechanisms to full integration with SKP through the TransTRACK Fleet Management System platform, features such as cargo tracker mode, forced opening detection, lock-unlock capability via app/RFID/Bluetooth, and a battery life of up to 7 days ensure this technology is ready to support all operational stages as stipulated in the ISK and SOPs. The signing of this Joint SOP strengthens the synergy between TransTRACK and the Directorate General of Customs and Excise and the Tanjung Emas Office of Customs and Excise in realizing a modern, efficient, secure, and accountable container monitoring system. TransTRACK’s e-Seal is a crucial component in accelerating the digitalization of Indonesian logistics and continuously improving compliance and the integrity of customs services.